the count of calls made to unique numbers, or the total number of phone numbers that were dialed during the specified period.
Successfully
the count of successful calls.
Incoming
the count of incoming calls.
Skipped (incoming)
the count of missed incoming calls.
Outgoing
count of outgoing calls
More than 30 sec
total count of calls lasting more than 30 seconds
More than 3 minutes
total count of calls lasting more than 3 min
Average per client
the average duration of calls to a unique number. It is calculated as the total duration of calls divided by the number of unique numbers called by managers during the selected period.
INCOMING (further details)
is equal to the "Incoming" ratios - the total number of incoming calls, opens a block of ratios related to Incoming calls.
Share of incoming
share of incoming calls among all calls by number
Duration of incoming
uration of incoming calls
Incoming average
average duration of incoming calls
Incoming successful
count of successful incoming calls (by the call status "Successful call")
Incoming more than 30 sec
count of incoming calls with a call duration of more than 30 seconds.
Incoming clients
unique phone
numbers of incoming calls, or the number of incoming calls to one phone number
Outgoing (further details)
is equal to the "Outgoing" ratio - the count of outgoing calls, opens a block of ratios related to Outgoing calls.
Outgoing share
share of outgoing calls among all calls by number
Outgoing duration
total duration of outgoing calls
Outgoing average
average duration of outgoing calls
Outgoing successful
the count of successful outgoing calls (by the call status "Successful call")
Outgoing more than 30 sec
the total count of outgoing calls with a call duration of more than 30 seconds.
Outgoing clients unique phone
numbers of outgoing calls, or the number of outgoing calls to one phone number
